FAQs

We have a contract in place with the dental practice providing you the service or product. We have your set payment plan, however, we need your bank / credit / debit card details in order for us to facilitate and manage the payments securely. We don't share this information with the practice and we hold it securely. You also need to authorize us to set up a direct debit on your account as we can't otherwise withdraw money from your account. This is why you need to complete the secure and relevant form based on whether you start a new plan, change your payment details or cancel your payment plan.

You can get all the secure forms you need from our app. Simply scan the QR code from the dental practice. If you need help, contact us via email at patient@safepaysmiles.com or call 07-56580500.

Absolutely! We use a secure form, limit access to the information and use encrypted files to store and process the information.

Yes, we will send you a SMS a couple of days prior to the payment being deducted from your bank account or credit/debit card. This reminds you to ensure there are sufficient funds available as charges apply to failed payments.

You will see the payment being deducted with the reference or description as "Collect 4U" from your bank account.

The flexibility you have to change the payment schedule depends on the practice you have the service with and the specific payment plan you are on, but you can easily complete the relevant form from our app and our friendly team can get in contact with you.

The terms for cancellation of your payment schedule depend on the practice you have the service with, but generally once you've agreed to treatment and have started, you are liable for the full amount outstanding. If you've had a change in circumstances, please get in contact with our patient care team to discuss the details.

If a payment fails you will be notified by either sms or email. The payment plan will continue as per normal, however the failed payment will need to be made as well. There are different options on how to make up a missed payment. Please note that you may be charged failed fees by us and or your bank. We will notify you if any fees are charged and if you're unsure, please get in contact with our team.

There are different reasons why you might have missed a payment, however it's easy to catch up the missed payment. You can: * Pay directly into our bank account using our app * Pay with your credit/debit card on our virtual portal. You will be able to use Google Pay or Apple Pay securely. * Complete the form from our app, to add the missed payment to your next scheduled payment. * Give us a call and we can put a catch up arrangement in place that is affordable for you.

We don't send out regular statements, however, you are able to request a statement from us at any time. We are transparent about all our fees and will happily send you a statement via email.

If you change bank details or your credit card expires, you need to contact us straight away. This will ensure that you don't miss any payments, get charged failed payment fees or have to make up any payments. You can use the app to change your payment details, email us or give our friendly staff a call.

Yes, you can make extra payments outside of your payment plan in order to pay it off earlier. There are no penalties or extra fees for doing this. You can use the app to make a payment with your credit card or find the details for our bank account.

As with most businesses, there are generally fees and surcharges for setting up and using the banking and credit card facilities. These are all transparent and outlined in our app for you to view. If you have any questions, please give us a call.